Skip to Content

Support

Warranty, documents,
and frequently asked questions.

Warranty registration

The serial number is printed on the label under the product and on the box. Scanning the QR code on the box pre-fills it.

Warranty check

Enter the serial number and the phone number you registered with.

Downloads and firmware

User manual
manual
AURION SEREN Download

Frequently asked questions

The speaker will not connect.

Check that the LED flashes white while pairing. Power on or charge the speaker, turn off other nearby wireless devices, then restart the speaker's search.

The sound cuts out or is poor.

Stay within 8–12 m of the source without obstacles, and check the playback device and the speaker's battery. Move the source closer and remove obstacles.

I cannot pair a new device.

Disconnect other devices. If you are outside the 10 m range, step closer, then reconnect.

The speaker will not turn on or off.

Recharge it with a 5 V/2 A USB-C source. If it will not turn off or does not respond, press the reset pinhole inside the AUX port.

How long does it take to charge?

About 3 hours through USB-C at 5 V/2 A. Four LEDs light in sequence; all four lit means full. If the speaker is not used, recharge it to 70–80% every 3 months.